Today marks one month since I began studying for the Level 7 Senior Leader Apprenticeship and what a month it’s been. It already feels like the start of a journey that’s going to challenge and shape me in all the right ways.
A Day in the Life (Right Now)
No two days look quite the same. As Head of Customer Relations at Nant, my role is a constant mix of collaboration, problem-solving, and forward thinking. One moment I’m working closely with our team to make sure clients receive the high-quality service we pride ourselves on; the next, I’m meeting with new or existing customers, developing ways to enhance our customer journey, or diving into forecasting and strategy sessions. It’s a real mix - and that’s exactly what keeps it interesting.
On top of that, I now carve out dedicated time for study and reflection. Some of that happens in more structured ways - like coaching sessions with other learners on the course - and some in more subtle moments, like during my commute, where I’ll often listen to audiobooks on leadership or personal development. Those small pockets of learning are already starting to influence how I think and lead day to day.
Early Impressions
So far, there haven’t been too many surprises. Much of the content builds naturally on what I explored during my Level 5 Coaching Professional apprenticeship, but it feels deeper, more strategic, more connected to the realities of senior leadership. I’m genuinely excited to see where the next modules take me.
Support and Mentorship
I’m incredibly fortunate to have a strong network around me. Within the business, there are so many people I can lean on for mentorship, challenge, and support - and that makes a huge difference. It’s a reminder that leadership isn’t a solo pursuit but it requires learning from others, staying open, and continually evolving.
My Current Priorities as a Leader
Right now, one of my main priorities is continuing to develop our Customer Journey — making sure every member of our team has the tools, confidence, and mindset to deliver the highest possible standard of service.
That means supporting our existing team to keep raising the bar, while also investing time in new team members so they feel equipped and empowered from day one. Just as importantly, it means listening - to our customers and to our team - to really understand what “great service” looks like from both perspectives.
Ultimately, my goal is simple: a consistently outstanding customer experience, delivered by a confident, capable, and well-supported team.
Matt Price - Head of Customer Relations, Nant Ltd
https://www.linkedin.com/in/matt-price-536683184/
From our founding in 2010, our focus has always been to develop, transform and grow the individuals and businesses we work with. Due to this unfaltering focus, WELL Training has been highly…
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